Moody Insurance Academy

Unscrambling the Claims Puzzle

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When: November 1, 2016 from 10:00 AM – 11:30 AM

Understanding your rights and responsibilities after an employee is injured is a key component in managing claim costs. This class connects the pieces involved in workers’ compensation claims. It provides information about the benefits and rules and equips you with ways to play an active role in the claims management process. You will learn how your actions can have a major impact on how quickly, successfully and cost effectively your claims are resolved.

Topics include:
• Workers’ compensation benefits provided to injured workers
• Workers’ compensation rules and processes
• Designated medical providers
• Techniques and tools for managing claims
Presenter:
Kay Carnahan, CPCU, ARM, AIC-M
Agent Claims Management Consultant with Pinnacol Assurance

Kay Carnahan joined Pinnacol Assurance in 2004 to develop creative, proactive and innovative claim management strategies for agents and their policyholders. She mentors agents and policyholders to manage and resolve claims. Through Carnahan’s collaborative work, policyholder loss ratios are improved. Prior to joining Pinnacol, Carnahan was Claims Manager for Sierra Insurance Group’s Denver office. She also worked for Liberty Mutual Insurance Company in various positions, including multi-line supervisor and claims service coordinator responsible for national accounts and large local accounts. Carnahan holds a bachelor’s degree in education and a master’s degree in guidance education from Texas Christian University. She is a Chartered Property Casualty Underwriter (CPCU) and holds an Associate in Risk Management (ARM) and Associate in Claims – Management (AIC-M).

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